Collection and Renewal of a Certificate
Collection of a certificate
Before you first launch the Certification Wizard, we recommend you check your computer's settings
according to the instructions to be found here.
Please also read the Ten Rules of Security.
If you have already concluded the pertinent contract, you can now collect your
certificate in the Certification Wizard.
Launch the Certification Wizard, choose
your type of certificate and click on the Collection of a new certificate option. Enter
your client identification number in the window that has opened. This can be found in the contract
concluded at the KB branch. Also enter the one-off password for collection of the certificate which you received via SMS.
After completing all of the necessary steps, you can immediately start to use KB Profibanka direct banking services.
If you have any problems with collection of the certificate, please contact the KB user support line free of charge
on 0800 118 100.
Renewal of a certificate
A personal certificate on a smart card is valid for 2 years.
You can renew a certificate electronically 90 days before the expiry date in the Certification Wizard.
Launch the Certification Wizard, select certificate on a smart card and click on the Renewal of certificate validity option.
Then follow the instructions on screen.
You will be informed of imminent expiry of your certificate’s validity 90 days before expiry of its validity every time you
login to the Profibanka service until you renew the certificate.
If you do not renew the validity of your existing certificate before its expiry date, you will have to inform your
relationship manager and request creation of a new certificate.
If you have any problems with renewal of the certificate, please contact the KB user support line free of
charge on 0800 118 100.