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Transaction Complaint and Settlement

Transaction complaint

In case you do not agree with the transaction amount, currency or the transaction charged to your account, you may file a complaint in respect of the transaction.

It is first necessary to review the transaction on your card account statement and then contact any branch of the bank where a Complaint Protocol will be prepared.

In the Protocol, you will indicate the transactions you dispute and specify the correct amounts. It is important to provide evidence for your complaint (receipts).

The bank will inform the account owner / cardholder about the complaint processing status within 30 days from the complaint date.

Transaction settlement

Any transactions executed with a KB payment card will be charged to an account for which the card was issued as soon as the bank is notified of each transaction.

The account owner receives information about all settled transactions in an account statement concerning the account for which the card was issued.

Foreign transactions are settled using the exchange rate prevailing on the day a transaction is processed in KB.

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